Customer Support
Answers to some questions customers often ask after purchasing tutorials
- What have I bought? Is there a physical book or not?
- I can’t get to the tutorial I bought — it’s asking me to buy it!
- Will you ever publish your tutorials in book format?
- Do I have to download anything? Is there a PDF?
- I’ve waited three weeks — when will my book be arriving?
- How can I preserve my tutorial to read after my access expires?
- How do renewals work? Why would anyone want to renew?
- Rather than charging for renewals, why don’t you just offer longer subscriptions?
- What is the “eBoxed” set, and how does it save me 40%?
- Can I share my tutorials?
What have I bought? Is there a physical book included?
No, there is no actual book. I sell online access to pages on SaveYourself.ca, just as scientific journals sell access to their articles — this is known as a “document-access” business model.
You purchased the right to visit a tutorial online for 90 days. Until you paid, it was impossible to get to. While you have access, you can read the tutorial online.
I can’t get to the full version of the tutorial I bought!
To get to the full version, you have to use a special link. Check your email inbox! Two different emails are sent to every customer, and they both contain links that will take you directly to your tutorial. More information.
Will you be publishing a book someday?
Almost certainly, but not for a while yet. For now I prefer to sell access to webpages. They are simply a better product: cheaper to produce, update, and deliver.
Do I have to download anything? Is there a PDF?
No, there is no file to download and store. There are several issues with PDFs: they are hard to update, glitchy and unreliable, difficult for some beginners to use, and more. Tutorials in the form of webpages are the superior product.
How can I preserve my tutorial to read after my access expires?
To preserve your purchase, you can print the tutorial, or save it as a webarchive file (learn how). Printing is straightforward — tutorials are “printer-friendly,” and will print fairly nicely with no special effort. Just beware of using all your paper and ink!
How do renewals work? Why would anyone want to renew?
After your tutorial access expires, even months or years later, you can renew your access for a fraction of the original price. Currently all individual tutorial renewals cost $495. Renewal restores your access for another 90 days. But why?
To get new information! I routinely add new information to tutorials, inspired by new science and stories from readers like you. In time, tutorials may be updated enough to make it worth your while to renew — just like buying a new edition of an old book, but much cheaper. This is a whole new way of publishing!
Traditionally, you’ve had to re-buy new editions of books, with inflation increasing the price each time, and they can get quite obsolete before new editions are released, and most people skip editions due to the cost.
With E-books you pay full price just once … and then renew cheaply whenever.
New content is highlighted in the table of contents, so you can tell what’s new. I also publish a detailed log of changes and additions for each tutorial.
Rather than charging for renewals, why don’t you just offer longer subscriptions?
It’s an anti-piracy measure — expiry after 90 days limits theft of my products. Sometimes customers have actually shared their access information with hundreds of people at once by posting it to a forum or blog. Giving customers access that never expires would also mean that anyone who steals the product also has no limits on their access. My main defense is simply not to allow full, permanent access.
What is the “eBoxed” set, and how does it save you 50%?
An eBoxed set is a bundle of all eight eBooks about pain problems for sale on this website, ideal for professionals, keen patients and anyone who wants more for less. Purchased individually, they would run you about $160, but the set is only $79.50 — a savings of $80.
Want only 5 tutorials? No problem. Just let me know which ones you’d like. Benefits include the savings, a full-year subscription, and inexpensive renewal forever.
Can I share my tutorials?
If you like a tutorial enough to share it, perhaps you will consider recommending it for purchase!
However, you are welcome to share it just as you might share a book — just not with everyone. The SaveYourself.ca security system prevents excessive sharing of your tutorial. You can share the address including customer ID code with up to two or three people during your subscription period. More will trigger a polite warning.